Refund & Cancellation Policy
Last Updated: October 1, 2026 | Effective Date: Immediate
1Refund Eligibility Criteria
Refunds for premium doctor or hospital plan subscriptions are considered under the following circumstances:
If your payment account was charged twice for a single transaction due to technical network latency.
If subscription features were not activated within 48 hours of payment due to a platform backend error.
First-time subscribers who request cancellation within 7 calendar days of initial upgrade without accessing contact limits.
Proven fraudulent card activity verified by your bank and reported to our finance team within 72 hours.
2Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Partial usage of subscription duration (e.g., requesting a refund halfway through a monthly or annual billing cycle after actively using the features).
- Hospitals or doctors whose accounts are terminated or suspended due to violations of our Terms of Service (such as fraudulent credentials or policy breaches).
- Failure to secure job offers or hire candidates within a specific timeframe, as candidate response depends on external market conditions and employer requirements.
3How to Request a Refund
To submit a refund request, please follow these steps:
- Send an email to prime.placement1@gmail.com from your registered account email address.
- Include your Transaction ID / Razorpay Payment ID, account username, date of charge, and reason for the request.
- Attach proof of charge (bank statement screenshot or transaction confirmation email).
4Processing Timeline & Payment Methods
Once approved by our billing department:
5Subscription Cancellation
You can cancel auto-renewal for your subscription at any time from your account Subscription Dashboard. Upon cancellation, your account will remain on the premium tier until the end of the current billing cycle, after which it will revert to the Free tier.